Frequently Asked Questions [FAQ's]

Why Should I Choose Spectra Computers - Dallas Computer Repair?
What do I need to do to get started?
What is included on the $85.00 price?
If I want you to come and pick up my computer, how much that will cost me?
What if I want somebody to work on my home site or business?
Do you offer discounts for Onsite Services?
Do you offer contracts for medium sized businesses with a considerable investment in Information Technology?
How long will it take to fix my computer?
Do you provide ongoing support after the completion of my repair?
How can I be guaranteed that I will be satisfied with your repair?
Why are your prices so low?
Do I have to pay for my Flat Rate services upfront?
What forms of payment do you accept?
Where are you locate?

Why Should I Choose Spectra Computers - Dallas Computer Repair?
IT’S SIMPLE… WE PROVIDE MORE FOR LESS. UNBEATABLE VALUE. SUPERIOR SERVICE. COMPETITIVE PRICING. FAST TURNAROUND.

As a Spectra Computers Customer you are GUARANTEED to get a computer repair that’s professionally fixed by one of our PROFESSIONAL TECHNICIANS who possess an average of four (4) years experience. In addition we offer rapid turnarounds. Moreover, you will get an extra 30 days FREE assistance to help you in ongoing maintenance, support, and much more…

What do I need to do to get started?
Our process is simple and seamless. To get started all you need to do is Contact Us or Book A Service Online.

What is included on the $85.00 Flat Rate price?
$85.00 will be covering Labor Only. It does not matter if we need to eliminate 500 viruses, 5 virus, make a full back up, or just reinstall the whole system. You will always get the same low flat rate price of $85.00. If for some reason you need a replacement part, we will get you a detailed quote for the price in the part and the estimated time of arrival in the case we don't have it in stock. To schedule an appointment call us 214-628-0298 or schedule it online.

If I want you to come and pick up my computer, how much that will cost me?
You will always get the same flat rate of $85. Our price includes time on traveling and gas expending. So you don't have to worry about any extra payment.

What if I want somebody to work on my home site or business?
Certainly, we can work on site. You can check our rates for Home Users Here, and Business Owners Here.

Do you offer discounts for Onsite Services?
Of course we do. We offer up to 35% OFF on our On-Site Services. You can visit our Coupons Section for more information.

Do you offer contracts for medium sized businesses with a considerable investment in Information Technology?
Yes we do. We offer to all business owners excellent prices for IT management. You can visit our Service Contract Prices Section for more information.

How long will it take to fix my computer?
The normal period is a two (2) day turnaround, but most of our clients get their computers back on the same day. Also if your computer needs a part replacement, the availability of the part could affect our turn around.

Do you provide ongoing support after the completion of my repair?
Yes. Spectra Computers offers ongoing FREE maintenance on your computer for the following 30 days after your computer has been fixed. Also, we can extend our support per months or years with some additional fees.

How can I be guaranteed that I will be satisfied with your repair?
We provide all our customers with a 100% Money Back Guarantee, because we are very confident in our ability to deliver 100% Customer Satisfaction. You will have a 30 day warranty to request for a full refund.

Why are your prices so low?
Our prices are highly affordable because our technicias are all independent contractors whose next project depends on how well they did on their last. As a result, we are able to provide top quality repairs at affordable pricing without the overhead.

Do I have to pay for my Flat Rate services upfront?
No we won't require any payment upfront for flat rate services. However, we do charge a small percentage upfront fot big computer projects.

What forms of payment do you accept?
We accept all major credit cards including AMEX, MasterCard, Visa, Discover, and Paypal. Although we do not accept checks at this time, we have exceptions with some clients.

Where are you locate?
We are a mobil company and there is no phisical office. However our main repair shop is located in Bonham, TX. If you need extra information, please don't hesitate in contact us or call us. (214)-628-0298